![]() We always try to correct our mistakes, so if you have additional information we should consider, please let us know! However, please don’t send us the same information repeatedly - this just slows down the process of reviewing everything you send. Sometimes we make a decision that turns out to be wrong when the community sends us new information. Yes, we know we don’t always get it right. We have reviewed the report, and we made the wrong decision.So while we do review and consider everything sent to us in player reports, we have to give primacy to evidence we can verify. We can’t always make that determination when we’re sent screenshots of SMS messages, Instagram DMs, private Discord chats, etc. That’s how we know that some screenshots of in-game chat that have been sent to us recently were faked, even though they’ve circulated widely in other social channels and were sent to us by well-intentioned players who had no way of knowing they’re fake. With Animal Jam player communications, we can review the actual chat logs between players and determine what’s really happening. We’ve seen disputes between players that escalate into faked screenshots from other social channels being sent to AJHQ in an effort to get someone banned from the game. We can’t review and verify the report because the reported behavior didn’t take place in Animal Jam.The report was referred to law enforcement, and at their request we are continuing to gather evidence for their investigation.Under no circumstances would we ever allow a player to remain in the game if we knew them to be a threat to other players. Our moderators review all sides of in-game communications, including in-game chat, jags, player wall, and pack chat to help inform them of any needed actions. We see the context for chat that, when presented out of context, appears to show unacceptable behavior in a game designed for children. ![]() At AJHQ we see when conflicts between players emerge, and occasionally we see these conflicts escalate into kids accusing each other of terrible things and attempting to draw the Animal Jam community into their battle. Sometimes the community sees one side of a dispute between players and it seems obvious who the bad actor is. ![]() We have reviewed the report, and we’ve determined that action isn’t warranted.If you sent us a player report and haven’t seen any action being taken in the game, or if you’re aware that multiple reports have been made about a player and you’re wondering why it seems nothing is being done. Why wasn’t action taken on my report / did you see my report? We take great care to watch for any subsequent illicit or harmful activity on reported accounts, and we report any such activity to the police, the FBI, NCMEC and other authorities as necessary. Any players found to be breaking the Animal Jam Terms of Service will have their accounts actioned. ![]() When we receive a report from any player or parent suggesting that unsafe behavior is taking place in Animal Jam, we investigate it thoroughly and take action immediately to protect our player community. What happens when you report a player in-game? What happens when you report a player in game? ![]()
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